Frequently asked questions
The 16 most-asked questions with short answers.
Do you take a commission on my sales?
No. Apart from the fixed monthly plan fee, we don't take a share of your sales. The payment provider's own transaction fee is separate.
Where is my money held?
Never with us. Card payments go to your own iyzico/PayTR account, and bank transfers go to your own IBAN.
I don't have a company. Can I sell?
The payment providers' individual seller requirements and your tax obligations depend on your own situation. Ask your payment provider and your accountant; selling by bank transfer is open in every case.
Is a card required during the trial?
No.
Can I use my own domain?
Yes, on the Girişimci plan and above. Connecting a domain
Can I move my existing students?
Yes, via CSV or with the “We'll migrate it for you” service. Migration
What happens if I run out of AI credits?
AI jobs stop; everything else keeps working. You can buy a credit pack or wait for the next period. Credits
Do my plan credits roll over to the next month?
No. Credits from packs you purchased, however, do not expire.
If prices go up, is my subscription affected?
No. Your subscription continues at the price it started at.
If I cancel, is my data deleted?
No. Everything works until the end of the paid period; within 30 days after closing, you can request an export of your data. Closing your account
Can I sell in installments?
Installment support is being prepared. Right now, single-payment card and bank transfer are supported.
Can I build a page in another language?
You can have page text generated in any language you want; the dashboard and portal interface are currently in Turkish.
Can I set up my own affiliate program?
Yes. From Affiliate › Affiliates, you give your students or outside affiliates a commissioned share link; for details, see Affiliate Program. If you want to earn by recommending Bilgi Ticareti, see the Partner program.
Can I use it on mobile?
The dashboard and portal work in a phone browser; on a narrow screen, the menu opens with the menu button at the top left.
Do you use my data to train AI models?
How do I reach the support team?
Create a support request or write to destek@bilgiticareti.com.