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I can't accept payments

If card payments are failing.

Updated: October 2, 2026
Revenue and orders › Payment infrastructure screen
Revenue and orders › Payment infrastructureScreenshot
  1. In Revenue & Payments › Payment setup, check that the provider shows Connected (the status of all connections is also visible in Settings › Integrations).
  2. Are you in the provider's test mode? Real cards aren't charged in test mode.
  3. Make sure your merchant account has been approved and the live keys have been entered.
  4. As a temporary workaround, turn on the bank transfer option; you won't lose sales.

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