Opening a support request

1. In Support, the New request form is open by default (New request in the header also returns here). Choose the topic type: Course content, Video / technical, Payment, Certificate, or Other.
2. Write the Subject and Message. If you like, drag a screenshot or file into the area, or click to choose one. Press Send.
3. Your request appears as Open in My requests; when the instructor writes, it becomes Reply received. Click the request to open the thread and reply; the screen refreshes itself.
4. When the issue is resolved, the request becomes Resolved or Closed. If you write to a closed request, it reopens.

Attaching files

You can attach a screenshot, PDF, text, zip, or Office document. Each file can be up to 4 MB, with up to 10 files per request. In an open thread you can also add files later with Add file; files the instructor adds also appear there.

Frequently asked on the right gives short answers on certificates, invoices, login links, and video problems. For order issues, don't forget to include your order number.