My student can't get into the course
Check access, login, and payment status.
- Is the payment complete? If a bank transfer order hasn't been approved, access isn't opened. Bank transfer approval
- Are they logging in at the right address? The student should log in to the portal of your site (
yourbrand.bilgiticareti.comor your own domain), not the bilgiticareti.com home page. - Same email? The email they purchased with and the email they log in with must be the same.
- Forgot their password? They can reset it from the portal login screen.
- If a lesson doesn't appear: make sure the lesson is published and its content has been uploaded. A lesson with no content shows the message “not uploaded yet”.