Cancellation and refunds

You can cancel your subscription at any time, without giving a reason and without needing to contact us.

• Log in to your account.
• Open the Settings → My Subscription screen.
• Use the “Cancel subscription” option.

Cancellation is recorded instantly and confirmed on screen. No further charges are made after cancellation. Your access to the service continues until the end of the period you have paid for; your access is not cut off at the moment of cancellation.

If you cannot reach the cancellation screen, simply write to destek@bilgiticareti.com and we will process your request.

No payment method is requested for the free trial, and charging does not begin automatically at the end of the trial period. When the trial ends, paid modules are locked; to continue using the service, you choose a plan in your account and pay. The date the trial ends is shown in your account, and a reminder is sent by email before it ends.

A Bilgi Ticareti subscription is a digital service opened for access immediately after payment confirmation. Under Article 15 of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal cannot be exercised if you confirm immediate performance of the service. You are asked to give this confirmation expressly, with a separate checkbox, on the purchase screen.

If you did not give this confirmation, or performance of the service has not yet begun, you may withdraw within fourteen (14) days from the date of the agreement, without giving a reason and without paying any penalty. In this case, the full amount you paid is refunded.

3.1 · How to give notice of withdrawal

• Send a written notice to destek@bilgiticareti.com.
• State the email address registered to your account and your order number in your notice.
• We will confirm by email, within one business day at the latest, that your notice has reached us.

• We will start the refund within fourteen (14) days at the latest from the time a proper withdrawal notice reaches us.
• The refund is made to the payment method used and in the same currency. No refunds are made in cash or to a different account.
• How long it takes for the amount to appear on your card depends on your bank and usually takes a few business days; this is outside the Provider’s control.
• No deduction or processing fee is charged to you during the refund.

Where the right of withdrawal cannot be exercised, cancellations made mid-period are not refunded pro rata for unused days; instead, your access to the service continues until the end of the period you paid for. This is also stated in the Preliminary Information Form before purchase.

The exception to this is where the service cannot be provided for a reason attributable to us. In such an interruption, we offer either a pro rata refund or an extension of the subscription period for the affected time; the choice is yours.

For annual subscriptions, a reminder is sent by email at least thirty (30) days before the renewal date. If you believe you did not receive the reminder and do not want the renewal, write to us within fourteen (14) days after the renewal date; if you have not used the service, we will refund the renewal fee.

• The end of a subscription does not delete your account and content; paid modules are locked, and your data and your right to export it are preserved.
• If you close your account, your brands are closed; for thirty (30) days you can restore it using the link sent to your email.
• At the end of this period, your account and content are permanently deleted; invoices and sales records covered by legal retention obligations are kept in anonymized form.
• You may request that deletion be carried out earlier at any time.

If you experience a problem during the cancellation or refund process, first write to destek@bilgiticareti.com. If no resolution is reached, pursuant to Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun), you may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) in your area within the announced monetary limits, and to the Consumer Court (Tüketici Mahkemesi) for disputes above the limit.