Template: Distance Sales Agreement

1. Parties

Seller: [the details in Settings › Legal] (company name, address, VKN/TCKN (tax ID / national ID number), email, phone, and MERSİS and KEP (registered email) where applicable).
Buyer: The person who enters their details when placing the order.
Intermediary service provider: Vista AI Technology LLC (Bilgi Ticareti). The intermediary service provider is not a party to this agreement; it provides the software infrastructure to the Seller.

2. Subject matter

This agreement governs the rights and obligations of the parties, under Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and performance of the digital content and/or service (online course, ebook, webinar, membership, one-on-one session, etc.) that the Buyer orders electronically from the Seller’s website.

3. Product and payment information

The product’s name, type, quantity, sales price including KDV (Turkish VAT), payment method, and any discount information appear on the checkout page at the time of the order and in the order confirmation email, and form an integral part of this agreement. Card payments are made through the Seller’s contracted payment institution, and bank transfer (havale/EFT) payments are made directly to the Seller’s bank account.

4. Delivery and performance

Digital content is made available in the Buyer’s student portal after the payment is confirmed, and the access information is sent by email. Live trainings, webinars, and sessions are delivered online on the date and time stated on the product page or in the appointment confirmation. For bank transfer payments, performance begins when the payment reaches the Seller’s account and is confirmed.

5. Right of withdrawal

The Buyer has the right to withdraw from the agreement within 14 days of the date the agreement is formed, without giving a reason and without paying a penalty. The notice of withdrawal is made in writing to the Seller’s email address; the price is refunded, using the method by which the payment was made, within 14 days of the notice being received.

Exceptions to the right of withdrawal (Regulation Art. 15): The right of withdrawal cannot be exercised for (ğ) services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer, and (h) services whose performance has begun with the consumer’s approval before the withdrawal period expires. The Buyer acknowledges that they have requested that access to the digital content be opened immediately after payment, and that they are aware they will lose the right of withdrawal once access is opened. For live events and sessions held on a specific date, the cancellation and refund terms are set out in the Seller’s Cancellation and Refund Policy.

6. Obligations of the parties

The Seller is obliged to provide the product in accordance with its description. The Buyer agrees not to share access credentials with third parties, and not to copy, distribute, or use the content for commercial purposes; otherwise, the Seller may terminate access.

7. Disputes

In disputes, within the monetary limits announced by the Ministry of Trade, the Consumer Arbitration Committees at the place of residence of the Buyer or the Seller have jurisdiction, and in cases exceeding these limits, the Consumer Courts have jurisdiction.

8. Effective date

The Buyer declares electronically on the checkout page that they have read and approved this agreement and the Preliminary Information Form; the agreement is formed with this approval, and the record of approval is retained.