Subscription, Payment and Refund Terms
Plans, trial, renewal, credit packs, withdrawal and refunds.
1. Scope
These terms apply to the Platform subscription and the sale of AI credit packs that Vista AI Technology LLC offers to the Entrepreneur. Seller: Vista AI Technology LLC, 8 The Green, Suite A, Dover, DE 19901, USA · destek@bilgiticareti.com. The preliminary information for this distance contract is presented on the purchase page and in this text.
2. Plans and prices
Current plans: Başlangıç ₺1.490/month (₺14.900 annually), Girişimci ₺3.990/month (₺39.900 annually), Profesyonel ₺9.990/month (₺99.900 annually), Kurumsal by quote. Prices apply with the currency and tax information shown at the time of purchase. The subscription you start renews at the price at which it started; price changes apply only to new subscriptions.
3. Trial account
The trial account is free and requires no card details. The scope of the trial (75 one-time credits, the first Setup, and limits on pages, courses, emails and other items) is shown at sign-up and in the Help Center. At the end of the trial you need to choose a plan to continue using the service; even if you do not choose a plan, your data is not deleted at that point and you can export it.
4. Payment and renewal
- The subscription fee is charged in advance according to the period you choose (monthly/annual) and renews automatically until you cancel.
- Payments are collected through a licensed payment service provider; your card details are not stored by us.
- If a renewal payment cannot be collected, we will notify you and allow a reasonable period; if payment is not made, your account is reduced to the free limits or suspended.
- Your invoice is issued based on the information in your account and sent to your email.
5. AI credits
- Plan credits renew at the start of each period; unused plan credits do not roll over to the next period.
- Purchased credit packs do not expire and can be used for as long as the account remains open.
- Credits are not deducted for AI jobs that fail.
- Credits cannot be converted into cash or transferred to another account.
- Credit costs (how many credits each job costs) are published in the Help Center; changes apply going forward.
6. Plan changes and cancellation
You can upgrade or downgrade your plan at any time. The new plan takes effect immediately once its payment is confirmed; no partial refund or credit is given for the remaining time of the previous plan. You can cancel your subscription from the My Subscription page in your dashboard, through a support request, or by writing to destek@bilgiticareti.com; cancellation takes effect at the end of the paid period, and you continue to use the Platform until the end of that period.
7. Right of withdrawal
When you make a purchase as a consumer, under the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) you have the right to withdraw from the contract within 14 days of the date it was concluded, without giving any reason. However, for services performed instantly in electronic form and intangible goods delivered instantly, the right of withdrawal cannot be exercised if performance has begun with your express consent.
Accordingly: (i) if you withdraw from a subscription within the withdrawal period, the remaining amount is refunded after deducting a charge proportional to the days you used; (ii) for credit packs, a full refund is given within 14 days only for packs that have not been used at all, and there is no right of withdrawal for credit packs that have started to be used. When you purchase as a merchant or tradesperson for commercial purposes, the right of withdrawal under consumer legislation does not apply; in that case refunds are made according to the general rules in this text.
You can send your notice of withdrawal in writing to destek@bilgiticareti.com. The refund is made to the payment method you used within 14 days of the notice reaching us.
8. Other refunds
Outside the withdrawal period, no partial refund is given for a canceled period. In the event of a serious service outage originating from the Platform that is not remedied within a reasonable time, we provide a refund proportional to the affected period or additional credits.
9. Migration service
The “We'll move it for you” migration service is offered under a separate quote. The scope, fee and delivery schedule are stated in the quote; work does not begin until the quote is approved.
10. Complaints and applications
We kindly ask that you first send your complaints to destek@bilgiticareti.com. Consumers may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) within the monetary limits.